At Elite Dental Tours, we aim to provide our customers with a seamless and satisfying dental tourism experience. While we do not sell products, we understand that plans can change, and sometimes cancellations or adjustments to your booking may be necessary. Please read through our return and refund policy for the details regarding cancellations, refunds, and exchanges related to our services.

1. Return Process for Services

Since we offer dental tourism services, not physical products, a “return” is considered a cancellation or modification of your booking. If you need to cancel or modify your booking, please follow these steps:

1. Contact Us: Email us at [email protected] or call us at +(156) 206-4711  with your booking details (e.g., booking ID, date of service, and any other relevant information). 
2. Cancellation or Modification Request: Clearly state the reason for your cancellation or modification request, and we’ll guide you through the next steps. 
3. Documentation Needed: Please have your booking confirmation, order number, or any related service details available for verification. 

2. Condition of Services for Cancellations

Cancellations can be made as long as the following conditions are met:

• The cancellation or modification request is submitted before the scheduled date of travel or dental service. 
• Services that have already been rendered (e.g., dental treatments or procedures) are non-refundable. 

3. Cancellation and Refund of Shipping Costs

• Return Shipping Fees: Since we do not sell products, no return shipping is required. However, if you need to cancel or reschedule services, we may have specific charges for changes to your itinerary. 
• Refund Eligibility: Full refunds are available within the specified period of time before the service date. Cancellations or modifications made closer to the date of service may incur charges or result in partial refunds, as outlined below. 

4. Refund Details

• Refund Method: Refunds for cancellations are issued to the original payment method or as store credit, depending on the agreement at the time of booking. 
• Refund Timeline: We aim to process refunds within 7-14 business days after approval of your cancellation request. The exact time may vary depending on the payment processor. 
• Fees: A cancellation fee may apply based on the proximity to the service date. Refunds are subject to the specific terms of your booking. 

5. Exchanges

As we provide services, not products, exchanges do not apply in the traditional sense. If you wish to modify or reschedule your dental tourism package, please contact us well in advance, and we will do our best to accommodate your new preferences.

6. Exceptions and Special Cases

• Defective or Damaged Services: If there are issues related to the dental services provided, please contact us immediately. We are committed to resolving any concerns related to the quality of care, but refunds or exchanges are not typically applicable for services already performed. 
• Lost Services or Missed Appointments: If you miss your scheduled appointment due to unavoidable circumstances, please contact us as soon as possible to discuss the possibility of rescheduling or modifying your booking. In most cases, fees may apply. 

7. Contact Information

For any questions or issues regarding your booking, cancellations, or refunds, please contact us:

• Email: [email protected] 
• Phone: +1 (561) 206-4711 
• Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (local time) 

8. Links to Related Policies

For more information, please refer to our additional policies:

• Shipping Policy 
• Privacy Policy 
• Terms & Conditions